6729 Lake Rd,
Windsor, WI 53598

Understanding Dental Insurance Billing: What Patients Should Know

At Windsor Family Dental, we understand the complexities of dental insurance billing can be daunting. We’re happy to have you as a patient and understand talking through financial information is part of comprehensive dental care. Our team is committed to providing you with the guidance and support you need to make informed decisions about your dental care and associated costs. When you choose Windsor Family Dental, you’ll have a seamless experience from start to finish.

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What WI patients should know about insurance billing

What is Dental Insurance?

Dental insurance is a type of health insurance plan covering the costs of various dental procedures and treatments. It is designed to make dental care more affordable and accessible by sharing the expenses with the insured individual or family. Dental insurance plans typically cover preventive care, such as routine cleanings and exams, as well as basic and major restorative procedures like fillings, crowns, root canals and sometimes orthodontic treatment.

Types of Dental Insurance Plans

Dental insurance plans come in various forms, each offering different levels of coverage, provider networks and out-of-pocket costs. The most common types include Dental Health Maintenance Organizations (DHMOs), Dental Preferred Provider Organizations (DPPOs), Dental Indemnity Plan and Discount Dental Plans. Understanding the nuances of each plan helps you choose the best plan for your dental care needs and budget.

  1. Dental Health Maintenance Organization (DHMO): You’ll choose a primary care dentist from a list of network of providers. Services received from this dentist or those they refer you to are covered, with minimal out-of-pocket costs. However, care from non-network providers is generally not covered.
  2. Dental Preferred Provider Organization (DPPO): With a DPPO plan, you have the freedom to visit any dentist, but you'll pay less out-of-pocket when you visit in-network providers. Out-of-network services are typically covered at a lower rate.
  3. Dental Indemnity Plan: A traditional fee-for-service plan, allowing you to visit any dentist. The insurance company pays a predetermined percentage of the cost of covered services, regardless of the provider's network status.
  4. Discount Dental Plans: A discount program providing reduced fees for dental services from participating providers. You pay an annual or monthly fee for access to the discounted rates.

Understanding Dental Insurance Coverage

Dental insurance plans typically cover a range of services, with varying levels of coverage and out-of-pocket costs. It's essential to review the specific details of your dental insurance plan to understand the covered services, copays, deductibles and annual maximums. Common dental coverages include:

  • Preventive Care: Routine cleanings, exams and X-rays are usually covered at 100% or with minimal copays.
  • Basic Procedures: Fillings, extractions and root canals are often covered at a higher percentage (e.g., 80%) after meeting a deductible.
  • Major Procedures: Crowns, bridges, dentures and sometimes orthodontic treatment may be covered at a lower percentage (e.g., 50%) and subject to waiting periods or higher deductibles.
  • Annual Maximums: Most dental plans have an annual maximum benefit amount, beyond which the insured is responsible for the full cost of services.
  • Waiting Periods: Some plans may require waiting periods (e.g., six months to a year) before covering certain procedures, especially major ones.

What is the Dental Insurance Billing Process?

At Windsor Family Dental, we streamline the dental insurance billing process, giving a hassle-free experience to our patients. Our dedicated team of professionals works diligently to navigate the complexities of dental insurance. You can focus on your oral health needs without worrying about the financial aspects.

The dental insurance billing process begins with our staff verifying your insurance coverage and benefits. We gather all the necessary information from you and your insurance provider to ensure accurate and timely claims submission. Once your dental treatment is complete, our skilled billing specialists meticulously prepare and file claims with your insurance company, adhering to their specific requirements and guidelines.

How Long Does it Take to Perform Dental Billing and Insurance Tasks?

The time required to complete dental billing and insurance tasks depends on the complexity of the procedure and the responsiveness of the insurance company. At Windsor Family Dental, we expedite the process as much as possible. Typically, it takes our team a few days to prepare and submit the claim after your dental appointment. Once submitted, insurance companies have their timelines for processing claims, which can range from a few weeks to several months.

Who Performs Dental Billing and Insurance Tasks?

At Windsor Family Dental, we have a dedicated team of highly trained and experienced professionals who specialize in dental billing and insurance tasks. Our billing specialists are well-versed in the intricacies of dental insurance plans, coding and claim submission processes. Our team works closely with insurance companies to ensure accurate and efficient billing, addressing any discrepancies or issues when necessary.

We’re committed to providing exceptional service and support, guiding you through the insurance process and answering any questions or concerns you may have.

How to Maximize Your Dental Insurance Benefits

Dental insurance plans can be complex. Maximizing your benefits is crucial to ensuring you receive the care you need while keeping costs manageable. Our experienced team is dedicated to helping you navigate the intricacies of your dental insurance plan and make the most of your coverage. Strategies for getting the best dental insurance benefits include:

  • Scheduling routine preventive care appointments: Most dental insurance plans cover preventive services, such as cleanings and exams, at 100% or with minimal out-of-pocket costs. By staying on top of your routine appointments, you can catch potential issues early, reducing the need for more extensive and costly treatments down the line.
  • Understanding your plan's coverage and limitations: Take the time to review your dental insurance plan's details, including covered services, deductibles, copays and annual maximums. You can plan and prioritize your dental treatments accordingly.
  • Coordinating major treatments across plan years: If your plan has an annual maximum benefit, consider splitting major treatments across two plan years to maximize your coverage and minimize out-of-pocket expenses.
  • Exploring in-network providers: Many dental insurance plans offer lower out-of-pocket costs when you visit in-network providers. At Windsor Family Dental, we work with a wide range of insurance plans, ensuring you can receive high-quality care while staying within your plan's network.
  • Utilizing flexible spending accounts (FSAs) or health savings accounts (HSAs): If available through your employer or individually, tax-advantaged accounts help you set aside pre-tax dollars to cover eligible dental expenses, further stretching your dental insurance benefits.

Work closely with our knowledgeable dental insurance billing team at Windsor Family Dental to maximize your dental insurance coverage and maintain optimal oral health without straining your finances!

Common Dental Billing Questions and Concerns

1. Can you have 2 dental insurance plans?

Yes, it is possible to have two dental insurance plans. This situation often arises when both individuals in a couple or family have separate dental insurance coverage through their respective employers or individual plans. In such cases, one plan is considered the primary insurance, and the other is the secondary insurance.

2. Why was my dental claim denied and what can I do about it?

Dental claims are denied for various reasons, such as lack of coverage for the specific procedure, missing information or documentation, exceeding plan limitations or waiting periods or administrative errors.

3. How do I know if a procedure requires pre-authorization from my insurance company?

Many dental insurance plans require pre-authorization or pre-determination for certain procedures, especially those considered major or costly. Pre-authorization ensures the treatment plan is covered under your policy before the procedure is performed.

4. How long does it take for insurance claims to be processed?

Generally, dental insurance companies aim to process straightforward claims within 2-4 weeks from the date of submission. However, more complex claims involving pre-authorizations, appeals or additional documentation may take longer, sometimes up to several months.

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See why people have been coming back to us for over 45 years

Ann B.

I always enjoy my teeth cleaning with Emily. You can tell from her attitude that she really cares about her patients. She really is the best. Everyone is helpful at Windsor Family Dental. I highly recommend them.

Nick Z.

Dana, my hygienist, did a fantastic job. With over 25 years of experience, she skillfully engaged in conversation with me while working on my teeth, making the cleaning process pleasant and comfortable. I also had the pleasure of meeting Kristi, Dr. DeMatthew's assistant, who was friendly and personable. Dr. DeMatthew herself was articulate in explaining the details of my dental health, making sure I understood everything clearly. Overall, my experience at Windsor Family Dental was wonderful, and I highly recommend Dr. DeMatthew and her staff.

Kaci K.

I had to switch dental clinics because of insurance reasons and I am happy to have landed at Windsor Family Dental. The staff here is great and I love Dr. Zhao, she addressed a concern that I’ve had for years and put my mind at ease. Everyone made me feel comfortable and after my visit my lifelong dread of dental appointments has vanished.

Windsor Family Dental
Optimal Wellness Plan

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We have a plan for everyone.

Additional Benefits

12% OFFAdditional Treatment

1 panoramic or full mouth x-ray when indicated

* Invisalign, whitening gels and strips, and resale items excluded from the 12% discount

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Adult (14 years & older)

$39/mo Save $422

Includes

2 Cleanings

2 Regular Exams

2 Fluoride Treatments

Routine X-rays

1 Emergency Visit (includes exam & x-ray)

Child (13 years & under)

$34/moSave $398

Includes

2 Cleanings

2 Regular Exams

2 Fluoride Treatments

Routine X-rays

1 Emergency Visit (includes exam & x-ray)

Perio - 3x per year

$67/moSave $663

Includes

3 Periodontal Maintenance Cleanings

2 Regular Exams

2 Fluoride Treatments

Routine X-rays

1 Emergency Visit (includes exam & x-ray)

Perio - 4x per year

$82/moSave $689

Includes

4 Periodontal Maintenance Cleanings

2 Regular Exams

2 Fluoride Treatments

Routine X-rays

1 Emergency Visit (includes exam & x-ray)

One-time enrollment fee of $99 for existing patients, new patients $149. Enrollment fee waived under annual membership option.

THIS IS NOT DENTAL INSURANCE. Cannot be combined with other insurance or discount plans. Membership plan is specific to one person and cannot be transferred. Covered services not used within the specified time period will not be carried over or transferred. Services will be provided at this location only. Membership plan will auto-renew each year on the renewal date. If a patient presents with periodontal infection, a personalized treatment plan will be presented at an additional cost. The perio plan is strictly for preventive maintenance care.